dh9999 Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Member", "you", "your") and dh9999 ("the Company", "we", "us", "our"), governing your access to and use of the dh9999 website located at dh9999.bet (the "Platform"), including all associated games, betting products, payment services, promotions, and customer support functions.

By accessing the Platform, creating a dh9999 account, or placing any wager or bet through our services, you affirm that you have reached the legal age of majority in your jurisdiction and that you are at least 21 years of age. You also confirm that you have read and accepted these Terms in their entirety.

If you do not agree with any part of these Terms, you must immediately cease all use of the dh9999 Platform. Continued use of the Platform following any posted update to these Terms constitutes your binding acceptance of the revised agreement.

2. Account Registration and Eligibility

To access the full suite of dh9999 services, you must register a member account. The following eligibility conditions apply:

• You must be at least 21 years of age at the time of registration.
• You must provide accurate, complete, and current personal information during the registration process, including your full legal name, date of birth, residential address, and a valid email address or mobile number.
• Each individual may hold only one (1) dh9999 account. The creation of multiple accounts by the same person — whether under the same or different identities — is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances held therein.
• You must not register on behalf of any third party, syndicate, or organisation. Accounts are personal and non-transferable.
• Persons who are employees, contractors, officers, or directors of dh9999 or any affiliated entity are prohibited from holding a member account.

3. Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your dh9999 login credentials, including your username and password. All activity conducted through your account — whether or not authorised by you — is your responsibility, and dh9999 shall not be liable for any losses arising from unauthorised access resulting from your failure to keep your credentials secure.

• Do not share your password with any third party under any circumstances.
• Do not allow any other person to access your account or conduct transactions on your behalf.
• If you suspect that your account has been compromised, you must notify dh9999 support immediately at [email protected].
• dh9999 reserves the right to suspend any account where suspicious or irregular activity is detected, pending investigation.

dh9999 will never ask for your password via email, live chat, or any other channel. Any communication purporting to request your password on behalf of dh9999 should be treated as fraudulent and reported to our support team without delay.

4. Deposits, Withdrawals, and Payment Methods

All financial transactions on the dh9999 Platform are conducted in Bangladeshi Taka (BDT). The following terms apply to all deposits and withdrawals:

• Accepted deposit methods include bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank transfers. dh9999 reserves the right to add or remove payment methods at any time without prior notice.
• The minimum deposit amount and minimum withdrawal threshold may vary by payment method. Current limits are displayed within your account dashboard at the time of transaction.
• All payment instruments used to deposit funds must be legally owned and operated by the account holder. The use of third-party payment accounts — including accounts belonging to family members — is strictly prohibited.
• Withdrawal requests are subject to identity verification and compliance review. dh9999 reserves the right to delay or withhold a withdrawal pending the completion of any such review.
• dh9999 does not charge fees for standard deposits or withdrawals; however, your payment provider may apply their own transaction fees, for which dh9999 bears no responsibility.
• Any funds deposited in error or funds arising from a payment reversal or chargeback may be recovered by dh9999 from your account balance.

5. Bonuses, Promotions, and Wagering Requirements

dh9999 may from time to time offer bonuses, free bets, cashback promotions, and other incentives to members. The following general terms govern all promotional offers:

• All bonuses are subject to individual promotional terms that specify applicable wagering requirements, minimum odds, eligible games, and expiry dates. These specific terms are communicated at the point of promotion and take precedence over these general Terms where they conflict.
• Bonus funds and any winnings derived from bonus funds may not be withdrawn until the stated wagering requirement has been met in full.
• dh9999 reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice, provided that any affected wagering already in progress is honoured to completion.
• Members who are found to have exploited promotional offers — including through the use of multiple accounts, coordinated bet placement, or any other form of bonus abuse — will have their promotional winnings voided and their accounts reviewed for potential suspension.
• dh9999 promotions are available to residents and players in eligible regions only. It is the member's responsibility to confirm eligibility before participating in any promotion.

6. Betting Rules and Game Conduct

The following rules apply to all sports betting and casino game activity conducted through dh9999:

• All bets are final once confirmed. dh9999 does not accept requests to cancel, amend, or reverse a confirmed wager except in circumstances where a manifest error (as defined below) has occurred.
• In the event of a manifest error — defined as an obvious and demonstrable mistake in pricing, odds, game logic, or promotional terms — dh9999 reserves the right to void affected bets and refund stakes to members' accounts, regardless of the outcome of the wager.
• dh9999 operates a maximum payout limit per event, per day, and per member. These limits are displayed within the relevant betting product and may be adjusted at our discretion.
• Bets placed on cricket markets, including BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches, are subject to the official result as declared by the relevant governing body (ICC, BCB, or BCCI as applicable). In the event of a match abandonment or result reversal, the applicable cricket betting rules will determine settlement.
• Casino game outcomes are determined by certified random number generators (RNGs) or, in the case of live dealer games, by the physical dealing and spinning actions of trained dealers in live studio environments. dh9999 does not interfere with, modify, or control game outcomes.
• Any attempt to manipulate game outcomes through the use of software exploits, collusion, bots, or any other unfair means will result in immediate account suspension and forfeiture of all balances.

7. Responsible Gaming

dh9999 is committed to promoting responsible gambling among all members. We offer a suite of player protection tools accessible directly from your account dashboard, including:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your dh9999 account.
• Session Time Reminders: Configure automated reminders that alert you when you have been logged in for a specified period of time.
• Cooling-Off Periods: Temporarily suspend your account for a defined period — from 24 hours up to 6 weeks — to take a break from gambling activity.
• Self-Exclusion: Permanently exclude yourself from the dh9999 platform by contacting our support team at [email protected]. Self-exclusion requests are processed promptly and are irrevocable for the agreed exclusion period.

dh9999 is strictly for adults aged 21 and above. If you believe that your gambling may be causing harm to yourself or others, we strongly encourage you to make use of these tools or to contact our support team for guidance. Full details are available on our Responsible Gaming page.

8. Prohibited Conduct

The following conduct is strictly prohibited on the dh9999 Platform. Breach of any of these provisions may result in account suspension, permanent closure, and forfeiture of all balances:

• Registering as a minor or providing false age or identity information during the registration or verification process.
• Opening, operating, or benefiting from more than one dh9999 account.
• Using automated betting systems, bots, scripts, or any software designed to gain an unfair advantage over the Platform or other players.
• Engaging in match-fixing, spot-fixing, or any conduct that corrupts the integrity of a sporting event on which wagers are placed.
• Money laundering, fraud, or any attempt to use the dh9999 Platform for unlawful financial activity.
• Harassing, threatening, or abusing dh9999 staff or other members via any communication channel.
• Accessing or attempting to access the dh9999 Platform from a jurisdiction where online gambling is explicitly prohibited by applicable law.
• Exploiting software bugs, platform vulnerabilities, or pricing errors to generate artificial profits. Any profits generated through such exploitation will be voided.

9. Intellectual Property

All content on the dh9999 Platform — including but not limited to text, graphics, logos, game interfaces, software, trademarks, and the dh9999 brand name — is the exclusive property of dh9999 or its licensed content partners and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal entertainment only. You may not reproduce, copy, distribute, modify, publish, or create derivative works from any Platform content without the prior written consent of dh9999. Unauthorised use of dh9999 intellectual property will be pursued to the fullest extent permitted by law.

10. Limitation of Liability and Disclaimers

To the maximum extent permitted by applicable law, dh9999 provides the Platform on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components.

• dh9999 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Platform, including losses arising from technical failures, payment processing delays, or third-party service interruptions.
• dh9999 is not responsible for the content, accuracy, or availability of third-party websites linked from the Platform.
• In jurisdictions that do not permit the exclusion or limitation of liability for certain categories of damages, dh9999's liability is limited to the maximum extent permitted by law.
• Our total aggregate liability to any member in respect of any claim arising from these Terms or your use of the Platform shall not exceed the total net deposits made by that member during the 30-day period immediately preceding the date on which the claim arose.

11. Privacy and Data Protection

Your privacy is important to us. The collection, use, storage, and protection of your personal data are governed by the dh9999 Privacy Policy, which forms an integral part of these Terms and Conditions. By using the Platform, you consent to the processing of your personal data as described in the Privacy Policy.

dh9999 implements industry-standard SSL encryption across all data transmissions on the Platform. We do not sell personal data to third parties for marketing purposes. Data is retained only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations.

12. Amendments, Termination, and Governing Law

dh9999 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will endeavour to provide reasonable notice via a platform announcement or email to your registered address. Your continued use of the dh9999 Platform following the publication of updated Terms constitutes your acceptance of those changes.

dh9999 may suspend or terminate your account at any time for breach of these Terms, for regulatory compliance reasons, or at our sole discretion. Upon termination, any withdrawable balance remaining in your account (after applicable deductions for voided bonuses or disputed transactions) will be returned to you via your registered payment method, subject to completion of any outstanding identity verification requirements.

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms that cannot be resolved through our internal complaints process shall be subject to the exclusive jurisdiction of the competent courts or arbitration bodies as determined by dh9999.